Relationship Manager

United Way of South Hampton Roads

Uniting people and organizations to solve big problems – together

 Relationship Manager

Objectives & Expectations:

This position is responsible for developing strong, meaningful relationships with corporations in order to expand United Way esteem resulting in increased campaign dollars and corporate engagement. Relationship Manager is expected to spend 70% of their time in the field meeting and interfacing with key constituents and prospects in order to identify, follow-up and close opportunities within each account.  Responsible for a portfolio of primarily small/mid-size accounts, municipal accounts and others as assigned.  Must have essential skills and standard concepts, practices and procedures of consultative selling.  Relies on experience and judgment to plan and accomplish goals.   

Primary Purpose of Position:

Responsible for an increase in revenue from a portfolio of assigned companies, responsible for growing number of donors, increasing retention and increasing corporate giving.  

Core Job Responsibilities:

  • Track and monitor campaign results compared to projections
  • Assist in the direction of the work of Campaign Managers, seasonally as needed. Approx. 4-8 persons.
  • Achievement of goals for accounts related to donor growth and retention
  • Complete 4-5 in-person calls a week
  • Establish year-round relationships with companies to facilitate partnership opportunities
  • Recruit and manage volunteers to assist in solicitation and stewardship calls with CEOs
  • A high-level of clear communication is necessary and expected. Communicate with your supervisor on the progress of assigned accounts including weekly activity and opportunity reports
  • Provides high level of research and analysis
  • Attend Leadership events
  • Responsible for developing marketing and recognition for assigned accounts
  • Inputting into CRM accurate donor information, all external meetings, follow-up notes, important communications and all opportunities

Key Skill Requirements:

  • BA degree required
  • 5+ years of customer or donor relationship building preferred
  • Ability to work independently with a strong work ethic, high degree of self-motivation, initiative and work well under pressure
  • Volunteer management skills
  • Strong written and verbal communication skills
  • Experience in cultivating, soliciting and securing gifts with an ability to manage donor accounts
  • Proficient computer skills, CRM experience preferred
  • Attention to detail and follow-thru with emphasis on customer satisfaction

Key Metrics:

  • Increase donations
  • New business
  • Number of calls – targeting engagement, with expectation of increased account involvement
  • Number of people who attend function(s)
  • New volunteer recruitment
  • Identifying companies willing to provide Campaign Managers

Interested?  Send resume and cover letter to humanresources@unitedwayshr.orgPosition will be posted until filled.